Privacy Policy

1. Overview & Data Controller

This Privacy Policy applies to DG EXPERT | Digital Life Growth Agency ("we", "us", "our"). We are committed to safeguarding your privacy and ensuring the confidentiality, integrity, and security of your personal data when you visit our website or engage our digital marketing, SEO, performance PPC, web development, and revenue growth engineering services.

By accessing or using our services, submitting inquiry forms, or interacting with our interactive tools (including our ROI Calculator and Audit Request engines), you agree to the collection and use of your information in accordance with this policy.

2. Information We Collect

We collect personal and technical data in three primary ways:

A. Directly Provided Information

When you fill out forms, request a website audit, calculate growth estimates, or contact us, we collect:

• Contact Identification: Full Name, Email Address, Phone Number, WhatsApp Contact details.
• Business & Technical Metrics: Company Name, Industry Sector, Website URL, Monthly Marketing Budget, Growth Goals, and Ad Campaign details.
• Communication Data: Inquiries, project briefs, feedback, and custom notes submitted via our audit form or direct email.

B. Automatically Collected Technical Data

When browsing our site, our servers and integrated telemetry automatically record:

• Network & Device Metrics: Anonymized IP address, browser type and version, operating system, screen resolution, and preferred language.
• Usage Logs: Time stamps, referral sources, pages visited, session duration, click rates, and navigation paths.

C. Analytics & Cookies Data

We collect anonymized behavioral metrics via cookies, web beacons, and pixel tags to measure ad performance, site speed, and visitor interactions.

3. How We Use Your Information

Your information is processed strictly for legitimate business operations:

• Service Delivery & Strategy: Crafting custom SEO roadmaps, configuring PPC campaigns, engineering web applications, and performing CRO analyses.
• Audit & Proposals: Generating custom growth audits, ROI projections, and technical audit reports requested by you.
• Client Communication: Responding to inquiries, scheduling strategy sessions, providing project milestone updates, and issuing billing statements.
• Optimization & Security: Improving site loading speeds, monitoring infrastructure health, detecting suspicious bot traffic, and protecting against fraud.
• Legal & Regulatory Compliance: Fulfilling accounting, tax, and reporting obligations under applicable laws.

4. Legal Grounds for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process data under these legal bases:

5. Zero Data Sales & Vendor Disclosures

We NEVER sell, rent, trade, or monetize your personal data. Your data is shared strictly with trusted enterprise infrastructure providers under rigorous data processing agreements:

• Analytics Providers: Google Analytics 4 (Anonymized IP), Search Console.
• Paid Media Platforms: Meta Ads Pixel, Google Ads Tag Manager (for attribution & conversion tracking).
• Hosting & Security: Cloudflare (DDoS protection & CDN), Firebase / AWS cloud infrastructure.
• CRM & Communication: HubSpot, WhatsApp Business API (for client messaging).

6. Cookies Policy & Preference Controls

Our website utilizes cookies to deliver a seamless user experience:

• Essential Cookies: Required for site navigation, theme preferences (Dark/Light mode), and secure form submissions.
• Performance & Analytics Cookies: Allow us to measure page speed, track referral sources, and optimize user experience.
• Marketing Cookies: Help deliver relevant performance advertising campaigns across Google & Meta networks.

You can control or disable cookies at any time by modifying your browser settings (e.g., Chrome, Safari, Firefox, Edge). Note that disabling essential cookies may impact certain interactive features (such as dark mode state saving).

7. Enterprise Data Security & Retention

We implement bank-grade administrative, technical, and physical safeguards including 256-bit SSL/TLS end-to-end encryption, strict role-based access restrictions, multi-factor authentication (MFA), and automated threat detection.

Retention Period: Inquiry form data and audit requests are retained for up to 24 months for business forecasting, after which inactive records are permanently purged unless ongoing contractual obligations require longer retention.

8. Your Legal Data Rights (GDPR & CCPA)

Depending on your location, you hold the following rights regarding your data:

• Right to Access: Request a copy of all personal data held about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal details.
• Right to Erasure ("Right to be Forgotten"): Request permanent deletion of your data where no overriding legal obligation exists.
• Right to Restrict or Object: Limit or object to automated data processing and direct marketing messages.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format.

To exercise any of these rights, email our Data Protection Officer at jotdhailwal618@gmail.com. Requests are fulfilled within 30 days free of charge.

9. Contact Our Data Protection Team

If you have questions, feedback, or data privacy requests, reach out directly to our privacy compliance team: